OR phone 06 306 8010 OR mobile voicemail or text 021 406 116
WHAT WE NEED TO KNOW
1. Your name and/or company name and contact details.
2. Nature of fault.
3. Priority eg. URGENT, Normal (24-48hrs), Non-urgent (TBA)
4. Can you deliver equipment to Interlace OR is an engineer required onsite?
5. Does your business have a Service Level Agreement? (SLA)
WHAT HAPPENS NEXT:
1. We will record the details of your request into our Electronic Job System.
2. You will get a call-back or reply e-mail as soon as we are able to give you an ETA, Job number and the
name of an engineer assigned to your job.
3. Don't forget to record your job number, as you will need this for future reference.
4. If, due to circumstances beyond our control, we cannot attend at the prearranged time, we will always
endeavour to call and discuss alternative arrangements.
